Privacy policy

Who are we?

The Lonely Church (TLC) is owned by Pitchgreen Communications Limited (the Company). Through its website, TheLonelyChurch.com (the Site), TLC seeks to grow churches by making them friendlier to newcomers and by deepening the commitment of those who are involved with churches. It does this by providing educational materials.

Our Data Protection Officer (DPO) can be contacted directly by email here:
hello (the “at” symbol) thelonelychurch.com

This Site uses cookies

Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record-keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

Pitchgreen uses the following cookies on the Site:

Cookie Name Purpose
_kjb_session Kajabi session cookie Tracks your active admin session so you don't need to re-login
kjba Kajabi affiliate token Tracks which affiliate has referred an offer purchase
_abv Admin bar hidden Tracks whether the user wishes their admin previewing bar to be hidden

This site uses a JavaScript to inform you that it is gathering cookies. The script, applications, and data are called Cookie Info Script. This script is hosted using third party hosting services. Cookie Info Script applications and data are hosted using third party hosting services provided by Amazon Web Services (AWS). AWS delivers an industry-leading network of state-of-the-art data centers located around the world, including in the United States of America and Australia. Like Cookie Info Script, helping to protect the confidentiality, integrity, and availability of customer data is of the utmost importance to AWS, as is maintaining customer trust and confidence. AWS are certified to the US-EU Safe Harbor Principles and, in compliance with the US-EU Safe Harbor Onward Transfer Principles, act as our agent with regard to data privacy. For more details of AWS's privacy and security processes, please visit http://aws.amazon.com/privacy/ and http://aws.amazon.com/security/.

The personal data Pitchgreen will collect from you are:

Data Explanation
Lifespan “Lifespan” shows how long you have had an account with TLC and/or subscribed to TLC’s emails.
Purchases “Purchases” indicates the number of offers you have purchased at the Site.
Net revenue “Net revenue” records the amount of money you have spent at the Site.
Added on date and time “Added on date and time” is the date and time your account was added to the Site.
Products “Products” are a list of the products you have purchased at the Site.
Notes “Notes” are written records we may make about your account to help us with you at a later date.

 TLC may edit the details of your account to ensure that all the information you have provided is accurate.

Any legitimate interests pursued by us, or third parties we use, are as follows:

  • To notify you of changes to the Site;
  • To inform you of market offers you may be interested in

The special categories of personal data concerned are:

  • Your first name;
  • Your email address;
  • Your business history with TheLonelyChurch.com

This Site uses Facebook Pixels

This Site uses Facebook Pixels and “Automated Advanced Matching” to match visitors to the Site to people on Facebook. This helps the Company serve you and people similar to you by showing you Facebook ads of the Company’s offerings which might interest you. The information Facebook uses to match you includes:

  • Email;
  • Gender;
  • City, State/Province, and postal code/ZIP code;
  • First and last name;
  • Phone number.

Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

You may withdraw consent at any time by:

  • Requesting that your account be closed by cancelling your account with us by email at
    hello (the “at” symbol) thelonelychurch.com. Cancelling your account with us will eliminate your access to any educational products you have purchased; or
  • You unsubscribe from TLC’s email service by clicking the “unsubscribe” link at the bottom of our email messages.

Disclosure

Pitchgreen will pass on your personal data to third parties without first obtaining your consent. The following third parties will receive your personal data for the following purpose(s) as part of the processing activities:

Third country (non-EU)/international organisation Safeguards in place to protect your personal data Retrieve a copy of the safeguards in place here:
Mailchimp, Atlanta, Georgia, USA Data centre security, Protection from data loss and corruption, Application level security, Internal IT security, Internal protocol and education, SOC II-compliant, PCI DSS certification, Automatic suspension of accounts for irregular/suspicious activity, Owner notified on password changes, Account monitoring, Human reviewers, Privacy Shield verification program, EU-U.S./Swiss-U.S. Privacy Shield Frameworks compliance https://mailchimp.com/about/security/#Data_Center_Security
Kajabi, LLC, Irvine, California, USA Security for all personally identifiable information is extremely important to us. We have implemented technical, administrative and physical security measures to attempt to protect your personally identifiable information from unauthorized access and improper use. We also protect your personally identifiable information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We continually review all such measures and update them when appropriate. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Kajabi cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to Kajabi, you accept that you do so at your own risk. https://kajabi.com/policies/privacy

Retention period

Pitchgreen will process personal data and will store the relevant personal data until:

  • We determine that your account be closed due to inactivity;
  • You ask that your account be closed; or
  • You unsubscribe from its email updates.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organization.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Pitchgreen refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.4 above) in the processing of your personal data.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Pitchgreen (or third parties as described in 3.4 above), or how your complaint has been handled, you have the right to lodge a complaint directly with Pitchgreen’s Data Protection Officer.

The details for this contact are:

Type of information Data Protection Officer contact details
Contact name Dan Coggins
Address line 1 2333 Scarth Street
Address line 2 Unit 107
City, province Regina, SK
Postal code S4P 2J8
Country Canada
Email hello (the “at” symbol) thelonelychurch.com

 

Online privacy statement

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Pitchgreen, will collect and use your personal data for cookies, profiling, complaints, and subscriptions.

Why does Pitchgreen need to collect and store personal data?

In order for us to provide you with our service we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Giving your email address to this site implies that you agree to being contacted to learn of offers from this site that are related to the interests within the scope of TheLonelyChurch.com.

Will Pitchgreen share my personal data with anyone else?

We will pass your personal data on to third-party service providers contracted to Pitchgreen in the course of dealing with you. Any third parties that we share your data with are obliged to keep your details securely, and to use them only to fulfill the service they provide you on our behalf. When they no longer need your data to fulfill this service, they will dispose of the details in line with Pitchgreen’s procedures.

How will Pitchgreen use the personal data it collects about me?

Pitchgreen will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Pitchgreen is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will TLC contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.

Can I find out the personal data that the organisation holds about me?

Pitchgreen, at your request, can confirm what information we hold about you and how it is processed. If Pitchgreen does hold personal data about you, you can request the following information in addition to what is already disclosed on this page:

  • Identity and the contact details of the person or people at Pitchgreen that has determined how and why to process your data.
  • The purpose of the processing.
  • If the processing is based on the legitimate interests of Pitchgreen or a third party, information about those interests.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Pitchgreen accepts the following forms of ID when information on your personal data is requested:

  • Passport, driving license, birth certificate.
Type of information Supervisory body Data Protection Officer contact details
  Department of Business and Industry, Government of Canada The Lonely Church
Contact name   Dan Coggins
Address line 1   2333 Scarth Street
Address line 2   Unit 107
City, province   Regina, SK
Postal code   S4P 2J8
Country   Canada
Email   hello (the “at” symbol) thelonelychurch.com
Website  https://www.fightspam.gc.ca/eic/site/030.nsf/frm-eng/MMCN-9EZV6S www.thelonelychurch.com

Document Owner and Approval

The Data Protection Officer is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.

This current version of this document is available to all/specified members of staff on this Site.

Change History Record

Issue Description of change Approval Date of issue
1 Initial issue Dan Coggins January 29, 2020
2

Clarification of the “Site” and the “Company”

Facebook pixel information to be gathered

Addition of Kajabi, LLC, as a data processor and the safeguards it has in place

Dan Coggins August 6, 2020
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